(Iowa Capital Dispatch) The administrator of a state-sanctioned Iowa care facility for intellectually disabled adults says “immediate steps” are being taken to address recurring issues involving hundreds of medication errors.
Since January 2025, New Hope Village in Carroll has been repeatedly cited for failing to properly handle or administer residents’ medications and failing to properly document the medication errors by the staff.
Specific violations have included a failure to provide one of the home’s 42 residents with his prescribed medications while he was suffering from seizures, and mistakenly feeding another resident shampoo through a gastronomy tube.
Recently, the Iowa Department of Inspections, Appeals and Licensing placed on “conditional” status the home’s license as an intermediate care facility for individuals with disabilities.
Since Feb. 11, 2026, DIAL has been imposing a $50 daily fine for each day the nonprofit facility remains out of compliance with regulations. DIAL officials say those fines remain in effect, which means they would total roughly $3,550 at this point.
The administrator of New Hope Village, Lacie Tedrow, said in a written statement that the home is addressing DIAL’s concerns.
“We take this matter very seriously and are fully cooperating with Department of Inspections, Appeals and Licensing,” Tedrow said. “We have taken immediate steps to correct their findings and are diligently working to take further steps to fully comply with their findings.
“New Hope is committed to meeting the health, safety, and well-being of all individuals served. Our mission is to enhance the quality of life for individuals with disabilities by providing a safe, caring and welcoming home environment. It is the heart of our work, and we are dedicated to living that mission as we provide services and supports.”
Tedrow added that all of the home’s medication aides are now fully trained and the home’s governing body is now more fully involved in oversight of the home.
State records show that in September 2025, in the midst of repeated medication-error violations, New Hope’s CEO at the time, Jennifer Quigley, asked DIAL for a waiver that would exempt the facility from a set of specific training requirements for certified medication aides, noting that the home had been struggling with staff turnover and had difficulty recruiting medication aides.
DIAL’s interim director, Aaron Baack, agreed to issue the waiver, telling Quigley in November 2025 that the agency concluded the continued imposition of the training requirement “would pose an undue hardship” on New Hope Village.
Three months later, in February 2026, inspectors from DIAL reported that the director of nursing at New Hope Village had confirmed the facility had trained only one of its 11 certified medication aides by the agreed-upon date of Jan. 31, 2026.
The state’s training-requirement waiver is to remain in effect until May 1, 2026.
