9-8-8 Crisis Line Activation Has Call Center Managers Worried

(Cedar Rapids, IA)  —  The July 16^th activation of the 9-8-8 crisis line has call center managers worried.  Foundation Two Crisis Services CEO Emily Blomme tells KCRG/TV she is worried about being able to meet the anticipated demand.  It’s estimated 71-thousand Iowans will call, chat, or text 9-8-8 during the first 12 months of the new service.  It is aimed at helping people experiencing a mental health crisis.  Blomme says her biggest concern is having enough staff to handle the calls.